Fetch Delivers was founded by Jay Cowan in 2006 with a simple mission statement: Never run out of pet food again.
Prior to 2006, Jay had achieved success founding, operating, and selling a local pet food retail store in the Uptown area of Minneapolis. Using the insights from that experience and enthusiasm for emerging technology, Jay brought together talented individuals from the Twin Cities with diverse professional backgrounds in pet care, technology, marketing, and business to build a locally focused pet food and supply delivery company that would operate online with a virtual storefront and deliver right to your door. FetchDelivers.com was born.
Under Jay’s leadership the new company focused on offering customers a great selection of quality pet products at affordable prices, unmatched customer service, and providing new value to customers through the convenience of free home delivery. Fetch Delivers service area provided home delivery of pet food and supplies throughout the Twin Cities metro and surrounding areas.
Fetch Delivers was a locally focused business well before it became a trend, promoting and selling locally sourced products, hiring local employees and delivery drivers, and locating their business operations in the heart of NE Minneapolis for nearly a decade.
One of the most important developments for Fetch Delivers customers was the launch of a recurring delivery option. Jay knew from his experience operating a retail pet supply store (and from being a pet owner himself) that customers would often purchase the same product over and over on a regular basis for their pets. By leveraging internet technology, Fetch Delivers offered customers the ability to make a pet food order recurring, so as to receive it automatically at a frequency established by the customer. If you went through a bag of dog food every 4 weeks, you could now place one recurring order for delivery every 4 weeks and never have to worry about running out of pet food again. Today, recurring delivery (also known as auto-ship) is an industry standard offering for pet food and supply companies.
Continuing a focus on the local community, Fetch Delivers formed long-running partnerships with locally based animal rescues Safe Hands and MARS (Midwest Animal Rescue Services). Fetch Delivers donated the use of their NE Minneapolis warehouse space on weekends for these organizations and others to host meet & greet adoption events and fundraisers. Fetch Delivers also created ways for supporters of these rescues to donate a portion of the revenue from their personal orders with Fetch Delivers back to those organizations.
In 2010, Fetch Delivers welcomed Rory Malone as the Director of Operations. Since that time Rory focused on delivering best-in-class customer support from management of customer order logistics to offering customers extensive product knowledge whenever they had questions. In an increasingly competitive marketplace for pet food and supplies, customers remained loyal to Fetch Delivers as a primary result of his dedication to them and to meeting the food and supply needs for their pets. To this day Rory knows most Fetch customers by their first name.
In 2016 Fetch Delivers rebranded as Fetch, to coincide with a complete redesign of their ecommerce platform that was launched at www.Fetch.co.
In January 2017, Fetch was acquired by Chuck & Don’s to add ecommerce and expanded home delivery capabilities for their customers. Rory Malone joined the Chuck & Don’s team in the acquisition to continue his excellent customer service with the Fetch customers he has come to know so well and to extend that service and his product knowledge to Chuck & Don’s customers as well.
Chuck & Don’s was founded by Charles “Chuck” Anderson and Don Tauer in 1990. Chuck & Don’s is the local destination pet supply store offering brand name, specialty and hard-to- find pet foods and supplies for dogs, cats, small animals, birds, reptiles and aquatic creatures. Chuck & Don’s is known for its outstanding customer service, highly knowledgeable staff and commitment to the communities it serves. Chuck & Don’s has 25 Minnesota, 10 Colorado locations and one location in Wisconsin. Chuck & Don’s was featured on the Inc. 5000 list of fastest-growing companies in 2016 and has been named a top workplace by Minnesota Business and the Star Tribune. To learn more about the Chuck & Don’s story, visit https://chuckanddons.com/the-story-and-history-of-chuck-dons/.