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Frequently Asked Questions

General

General

Q: Can I use my store coupons online or online coupons in store?
A: Not yet. Rebates earned in-store, store coupons and manufacturer coupons are valid in store only. Online credits earned and offers are valid online only. Online purchases do not count towards Friends of Chuck frequent buyer program and Friends of Chuck free bag earned is redeemable in-store only.
Q: How can I save money by shopping with Chuck & Don's Delivers?
A: You get back $5 for every $125 spent. Have pet food items you want to be delivered on a regular basis? Simple, make the product recurring and you’ll save 5%. Plus you won't ever have to worry about running out of pet food again. Awesome, right?
Q: How does your service work?
A: You order the products you need through our website and we deliver the items to your home.
Q: I have other questions...
A: We’re here for you. Use our contact page, email us at [email protected], or call 651-747-8704 (MN) or 303-577-1196 (CO) ext. 2 (9AM-5PM M-F). We look forward to hearing from you.
Q: What is Chuck & Don's Delivers?
A: Chuck & Don's Delivers is our pet supply delivery service that helps you save money and simplifies your life with convenient home delivery.

Delivery

Delivery

Q: Do I need to be home to receive my delivery?
A: No. If you have special delivery instructions please include them in the space provided when you enter or update your delivery address. If you live in a secure building or community, please provide instructions for us to complete your delivery.
Q: How do I find out what day my order will be delivered?
A: Log in to your account > select "My Account" > select "Orders" > on the left of the screen you will see the date your order is expected to arrive.
Q: How much does it cost for home delivery?
A: We provide free home delivery on orders over $49 - otherwise it's just $5.50.
Q: How soon after ordering will I receive my delivery?
A: Estimated delivery is between 2-5 business days. The turnaround time on your order depends on item availability, processing time in our warehouse and shipping destination.
Q: What happens if the wrong product is delivered?
A: We strive for excellence, but mistakes can happen. If you are unsatisfied with the products delivered for any reason please contact us and we’ll work with you to correct the situation promptly.
Q: What is your delivery service area?
A: We provide home delivery to the Minneapolis-St. Paul metro area and surrounding communities as well as the Denver metro area and surrounding communities.
Q: When do you deliver?
A: We deliver during the day on weekdays, typically between the hours of 8 am-7 pm.

Recurring Orders

Recurring Orders

Q: If I sign up for a recurring order can I cancel or change that order?
A: Yes, you can cancel or change a recurring order at any time - no problem. You can manage your recurring products from My Account -> Recurring Products.

Payment

Payment

Q: Is my credit card information secure?
A: Yes. All payments and your information is securely stored off-site and protected by our credit card processor. 
Q: What types of payment do you accept?
A: We currently accept credit and debit cards only. Your card will not be charged until the day of delivery.